Job Description
Join our dynamic team as a Part-Time Customer Service Representative and make an immediate impact! We're seeking energetic professionals to deliver exceptional support experiences across multiple channels. This role offers flexible scheduling, comprehensive training, and rapid onboarding for qualified candidates. Perfect for students, career changers, or those seeking supplemental income with growth opportunities into leadership roles.
Our Jacksonville-based operation provides a supportive environment where your communication skills and problem-solving abilities will shine. Enjoy competitive pay, performance incentives, and a workplace culture that values your contribution. No weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce while maintaining data quality standards
- Collaborate with technical teams to resolve complex escalations within SLA timeframes
- Proactively identify upsell opportunities and promote value-added services
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask and prioritize in fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekday evenings and occasional weekends