Job Description
Join our award-winning customer service team in Virginia Beach and enjoy the flexibility of daily pay! We're seeking motivated individuals to deliver exceptional support while advancing their careers with our comprehensive paid training program. At CustomerFirst Solutions, we value your time and expertise, offering immediate compensation for your hard work. Our modern, collaborative environment supports work-life balance with competitive benefits and growth opportunities. If you're passionate about helping others and want financial control over your earnings, this is your perfect opportunity.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues using proprietary CRM systems
- Document interactions accurately and maintain detailed case records in compliance with company policies
- Collaborate with technical teams to escalate complex issues while maintaining customer rapport
- Meet daily performance metrics including call quality, resolution rates, and customer satisfaction scores
- Participate in continuous improvement initiatives to enhance service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a BPO or retail environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with clear articulation and active listening abilities
- Type 40+ WPM with strong data entry accuracy
- Ability to work flexible shifts including evenings, weekends, and holidays
- Must pass background check and pre-employment drug screening