Job Description
Join Fort Worth Connect Solutions as a Remote Chat Support Specialist and become the digital face of our growing tech community! We're seeking passionate local professionals to deliver exceptional customer experiences from home. Enjoy flexible scheduling, comprehensive training, and the chance to represent Fort Worth's innovative spirit while supporting global clients. Be part of a team that values work-life balance and career growth in the heart of Texas.
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Document cases accurately in CRM systems while maintaining quality metrics
- Collaborate with local Fort Worth teams to address regional service gaps
- Multi-task between chat windows while maintaining response time SLAs
- Identify upsell opportunities during customer interactions
- Participate in weekly virtual team meetings and training sessions
- Contribute to knowledge base improvements for Fort Worth-specific services
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience via digital channels
- Strong typing skills (60+ WPM) with excellent grammar
- Reliable home office setup with high-speed internet
- Ability to work flexible hours including weekends
- Proficiency with Zendesk, Salesforce, or similar platforms
- Deep knowledge of Fort Worth area businesses and culture
- Spanish fluency a significant plus