Job Description
Join our award-winning team at Apex Customer Solutions as a Customer Service Representative in the heart of Manhattan! We're revolutionizing compensation with our exclusive daily pay feature – get paid instantly after every shift! As a CSR, you'll be the frontline hero resolving customer inquiries, ensuring satisfaction, and driving retention through exceptional service. Our state-of-the-art facility in Midtown offers a dynamic, supportive environment with comprehensive training and growth opportunities.
Why Choose Apex?
- 💰 Daily pay option – access your earnings immediately!
- 🏆 Industry-leading benefits package
- 🚀 Career advancement pathways
- 🎯 Performance-based bonuses
- 🌆 Prime NYC location with subway access
Responsibilities
- Handle 50+ daily customer inquiries via phone, chat, and email
- Resolve billing, technical, and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet/exceed customer satisfaction metrics (CSAT >90%)
- Participate in weekly performance reviews and training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Available to work flexible shifts (including weekends)
- Basic technical troubleshooting knowledge
- Positive attitude with customer-first mindset