Job Description
Join our award-winning team as a Customer Service Representative in Louisville, KY! We're hiring dedicated professionals for immediate openings with daily pay options and comprehensive paid training. Enjoy competitive compensation, flexible scheduling, and a supportive environment where your growth matters.
As a key member of our client success team, you'll resolve inquiries efficiently while delivering exceptional experiences. Perfect for career changers or those seeking financial flexibility with same-day pay!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and professionalism
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution times and satisfaction
- Collaborate with cross-functional teams to escalate complex cases
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to train
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Reliable internet connection for remote work components