Job Description
Join ExpressPay Solutions and transform your career with our revolutionary daily pay program! We're seeking passionate Customer Service Representatives in Tucson to deliver exceptional support while enjoying the flexibility of same-day earnings. As a cornerstone of our client success team, you'll drive satisfaction through seamless interactions, resolve inquiries with empathy, and contribute to a culture of excellence. Why choose us? • Get paid DAILY for your work • Comprehensive training & career advancement • Competitive benefits package • Vibrant Tucson team environment • No weekends or holidays!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with precision
- Document interactions in CRM systems while maintaining compliance standards
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify opportunities for process improvement
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional communication skills with neutral/professional demeanor
- Proficient in multitasking with CRM software (e.g., Salesforce, Zendesk)
- Ability to navigate complex systems while maintaining composure
- High school diploma or equivalent; college degree preferred
- Available for on-site Tucson hiring event on Oct 15, 2023