Job Description
Join the team at Apex Support Solutions, where your voice matters and your hard work is rewarded immediately!
We are seeking a dedicated Customer Service Representative to join our fast-paced team in Charlotte, NC. If you are looking for a career that offers Daily Pay options and an Immediate Start, you have come to the right place.
As a vital part of our customer-facing team, you will ensure our clients receive top-tier support, resolving inquiries with empathy and efficiency. We value integrity, reliability, and a positive attitude.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Resolve customer complaints, issues, and questions in a professional and timely manner.
- Process orders, returns, and refunds accurately using our CRM software.
- Document all customer interactions and actions taken in the system.
- Collaborate with team members and management to improve overall customer satisfaction scores.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, call center, or retail is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Strong computer proficiency (Microsoft Office Suite, CRM systems).
- Ability to work in a fast-paced environment and meet daily performance metrics.