Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Philadelphia! We offer comprehensive paid training, competitive compensation, and a supportive environment for career growth. This role is perfect for detail-oriented individuals who thrive in fast-paced settings and want to make a difference. Enjoy flexible scheduling, performance bonuses, and opportunities for advancement within our nationally recognized organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service concerns efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including call quality and resolution times
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environments
- Exceptional communication skills and conflict resolution abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask effectively while maintaining attention to detail
- Strong problem-solving skills with a customer-first mindset
- Available to work flexible night shift schedule (11 PM - 7 AM)