Job Description
Join TechConnect Solutions Inc. for our exclusive hiring event for Part-Time Chat Support Specialists in Georgia! We're seeking customer-focused professionals to deliver exceptional support through our digital chat platforms. This flexible role offers remote work options with competitive pay and growth opportunities in a dynamic tech environment.
As a key member of our support team, you'll troubleshoot technical issues, process inquiries, and enhance customer satisfaction through real-time digital interactions. Perfect for students, career-changers, or those seeking flexible work arrangements.
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time SLA
- Troubleshoot technical issues for software/hardware products using diagnostic tools
- Document interactions in CRM system with detailed resolution notes
- Escalate complex issues to Tier 2 support with comprehensive context
- Maintain product knowledge through weekly training modules
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer support experience (chat/voice/email)
- High school diploma or equivalent; college degree preferred
- Typing speed of 50+ WPM with 95% accuracy
- Proficient in Zendesk/Salesforce or similar CRM platforms
- Excellent written communication skills
- Available 20-30 hours/week (evenings/weekends required)
- Reliable internet connection and quiet workspace