Job Description
Join our premier staffing agency for an exciting opportunity as a Customer Service Representative with daily pay in New York City! We're hosting an exclusive hiring event for motivated individuals who thrive in fast-paced environments and want immediate financial flexibility. Enjoy competitive hourly rates, comprehensive training, and the convenience of getting paid daily through our innovative payroll system. This role offers a pathway to permanent employment with top NYC employers while providing exceptional customer support and problem-solving services.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in customer databases and maintain detailed case notes
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction scores
- Collaborate with team members and supervisors to improve service processes
- Adhere to company policies, compliance standards, and data security protocols
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in call center, retail, or tech support
- Excellent communication skills with clear articulation and active listening abilities
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving skills and ability to de-escalate tense situations
- Reliable transportation to our Manhattan hiring event and workplace
- Flexibility to work rotating shifts including evenings and weekends
- Passion for helping customers and commitment to service excellence