Job Description
Are you looking for a rewarding career with a company that invests in you?
Apex Global Support is currently hiring Customer Service Representatives in Louisville, Kentucky. We offer a comprehensive paid training program designed to get you certified and confident in your new role within two weeks.
Join a dynamic team where your voice matters. We prioritize customer satisfaction and provide a supportive environment for your professional growth. If you have excellent communication skills and a passion for helping others, we want to hear from you.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints efficiently while maintaining a positive tone.
- Accurately document customer interactions and update account information in our CRM system.
- Collaborate with the support team to troubleshoot complex issues and escalate when necessary.
- Meet and exceed daily and weekly performance metrics (KPIs) and quality assurance standards.
- Provide product knowledge and guidance to customers to ensure they get the best solution.
- Assist in training new hires and sharing best practices with the team.
Qualifications
- High School Diploma or GED equivalent required.
- Strong verbal and written communication skills with a professional demeanor.
- Proven ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer proficiency (Microsoft Office, typing speed 40+ WPM).
- Reliable high-speed internet connection and a dedicated home office space.
- Previous customer service experience is a plus, but not mandatory for our training program.
- Ability to work a flexible schedule, including evenings and weekends.