Job Description
Join our award-winning customer service team in Oakland, CA where your work is valued daily! We're seeking empathetic communicators to deliver exceptional support while enjoying same-day pay and comprehensive paid training. No experience required – we invest in your growth with 2 weeks of paid onboarding covering CRM systems, conflict resolution, and product knowledge. Our modern downtown office offers flexible scheduling, performance bonuses, and career advancement paths into team leadership.
Why Choose Us?
• Instant access to earned wages via our daily pay app
• Medical/dental/vision benefits after 60 days
• Tuition reimbursement for continuing education
• Monthly team-building events and recognition programs
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Document interactions in Salesforce with 100% accuracy
- Upsell premium services during 20% of interactions
- Collaborate with billing and tech teams for complex issues
- Maintain 95% customer satisfaction score (CSAT)
- Participate in weekly training sessions to refine skills
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Proficiency with Microsoft Office and CRM software
- Typing speed of 45+ WPM with 95% accuracy
- Fluency in English (Spanish bilinguals earn $2/hour premium)
- Ability to work rotating weekends and holidays
- Pass background check and drug screening