Job Description
Join our award-winning customer service team in Louisville, KY! We're seeking passionate individuals to deliver exceptional experiences with DAILY PAY and PAID TRAINING. No experience needed – we provide comprehensive onboarding to launch your career in customer service. Enjoy competitive benefits, flexible scheduling, and growth opportunities within our dynamic organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and resolution time
- Collaborate with team leads to improve service processes
- Upsell products/services when appropriate to enhance customer value
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with conflict resolution experience
- Availability for flexible shifts (including evenings/weekends)
- Passion for helping others and creating positive experiences