Job Description
Join ConnectCall Solutions and become part of our dynamic customer service team! We're seeking dedicated Night Shift Call Center Agents to deliver exceptional support to our clients in San Diego. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Our Texas hiring event is your chance to secure a position with growth opportunities. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet or exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months of call center or customer service experience
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficient in using CRM software and multitasking tools
- Flexible schedule availability for night shifts (10 PM - 6 AM)
- Strong problem-solving and conflict resolution abilities