Job Description
Join our award-winning customer service team and enjoy the flexibility of remote work with daily pay! Apex Support Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for clients in Jacksonville, FL and Georgia. This full-time remote position offers competitive hourly pay, comprehensive training, and immediate payment through our daily pay program.
Why Choose Apex?
- Daily pay option – no more waiting for payday!
- 100% remote work – set up your home office
- Comprehensive benefits package (medical/dental/vision)
- Career advancement opportunities
- Supportive team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient in CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet workspace
- Available to work flexible shifts (evenings/weekends as needed)
- Authorized to work in the US