Job Description
Join our award-winning team as a Customer Service Representative and enjoy the freedom of daily pay while working remotely from Jacksonville, FL or Georgia! We're seeking empathetic professionals to deliver exceptional support experiences that build lasting customer loyalty.
What You'll Love:
- Daily pay option - no more waiting for payday!
- 100% remote work with flexible scheduling
- Comprehensive paid training and career growth
- Health benefits, PTO, and retirement plans
- Collaborative virtual team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions accurately in CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with specialists to resolve complex escalations
- Proactively identify upsell opportunities to enhance customer value
- Participate in weekly coaching and development sessions
Qualifications
- 1+ years customer service experience in B2C/B2B environments
- Exceptional verbal/written communication skills
- Proficient in CRM platforms (Salesforce, Zendesk preferred)
- Type 40+ WPM with strong computer literacy
- High-speed internet and quiet home office setup
- Residency in Jacksonville, FL or Georgia required
- Flexible availability including evenings/weekends