Job Description
Join Capital Connect Solutions at our exclusive hiring event for passionate customer service professionals in Washington DC! We're seeking dynamic individuals to represent top brands in a vibrant, supportive call center environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities in the heart of the nation's capital. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve customer issues efficiently using CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and customer-first mindset
- Willingness to undergo background check