Job Description
Are you a motivated professional seeking a rewarding career in customer service? Apex Contact Solutions is currently hiring Full Time Call Center Representatives in Oklahoma City, OK. We are committed to excellence and offer paid training to ensure you have the skills needed to succeed.
We are looking for individuals who possess a passion for helping others and can thrive in a fast-paced environment. As a key member of our team, you will play a vital role in maintaining our reputation for outstanding customer satisfaction. Join us and build a future with a company that values your contribution.
We are looking for individuals who possess a passion for helping others and can thrive in a fast-paced environment. As a key member of our team, you will play a vital role in maintaining our reputation for outstanding customer satisfaction. Join us and build a future with a company that values your contribution.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and efficiency.
- Resolve customer inquiries, complaints, and issues by identifying the root cause and providing effective solutions.
- Accurately document all customer interactions, account updates, and transaction details in our CRM system.
- Explain complex products and services in clear, simple language to ensure customer understanding.
- Meet and exceed daily, weekly, and monthly performance metrics regarding call volume and quality scores.
- Collaborate with team leads and support staff to address escalated issues and improve processes.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED is required; some college is preferred.
- Previous call center or customer service experience is a plus, but not required for this position.
- Excellent verbal communication and active listening skills.
- Proficient computer skills with the ability to navigate multiple windows and software applications simultaneously.
- Strong problem-solving abilities and a patient, empathetic demeanor.
- Must be available to work full-time hours, including some weekends and holidays.
- Ability to pass a background check and drug screen.