Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Atlanta! We're seeking passionate individuals to deliver exceptional support to our Georgia community while expanding our Texas presence. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Hiring Event in Texas: October 15-17!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and update accounts in our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed records of customer interactions and resolutions
- Identify upsell opportunities to enhance customer experience
- Participate in Texas hiring events to recruit top talent
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in a local market
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) candidates strongly encouraged
- Valid driver's license for Texas travel events