Job Description
Join our award-winning call center team in the heart of Washington DC! Capital Connect Solutions is hosting an exclusive hiring event for motivated individuals seeking a dynamic career in customer service. We offer comprehensive training, competitive benefits, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers looking to make an impact.
Event Details:
Date: October 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 1101 K Street NW, Washington DC
As a Customer Service Representative, you'll be the voice of our clients, delivering exceptional experiences while building lasting relationships. Our team thrives on collaboration and innovation, and we're looking for passionate individuals ready to contribute to our success.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Proficient with Microsoft Office and CRM software
- Flexible schedule availability (including evenings/weekends)
- Positive attitude and willingness to learn