Job Description
Join Washington DC's Premier Call Center Team! Capital Connect Solutions is hosting a dedicated hiring event for motivated individuals seeking rewarding customer service careers. Discover opportunities to work in a dynamic environment while serving diverse communities across the DMV area. Competitive compensation, comprehensive benefits, and growth opportunities await!
Event Details:
• Date: October 15, 2023
• Time: 9:00 AM - 4:00 PM
• Location: Our DC Headquarters (K Street)
• On-the-spot interviews available!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in compliance with regulatory standards
- Meet/exceed performance metrics for call resolution and satisfaction
- Collaborate with cross-functional teams to improve service delivery
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Windows OS and typing (40+ WPM)
- Ability to navigate multiple software systems simultaneously
- Flexibility to work evenings/weekends as needed
- Strong problem-solving and conflict resolution abilities