Job Description
Join our award-winning customer service team in Denver! We're seeking passionate individuals to deliver exceptional support experiences. As a Customer Service Representative at Elite Support Solutions, you'll be the voice of our brand, helping customers resolve inquiries with empathy and efficiency. Enjoy comprehensive paid training, career advancement opportunities, and a supportive team environment. We offer competitive benefits including health insurance, retirement plans, and performance bonuses.
Why Choose Us? We invest in our people through continuous learning programs, flexible scheduling options, and a culture of recognition. Our Denver office features modern amenities and collaborative workspaces designed to boost productivity and job satisfaction.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce while maintaining quality standards
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed customer satisfaction metrics (CSAT >90%) and first-call resolution targets
- Contribute to process improvement initiatives through feedback and suggestions
- Complete quarterly training modules on new products and compliance protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Passion for continuous learning and adaptability to new technologies
- Basic knowledge of Microsoft Office Suite