Job Description
We are looking for a dynamic Customer Service Representative to join our team in Detroit. As a key member of our support staff, you will provide exceptional service to our clients while enjoying a part-time schedule that offers work-life balance.
Key Highlights:
- Paid Training: Start with confidence—our comprehensive training program is on us.
- Modern Environment: Work in a state-of-the-art facility or remotely with modern tools.
- Growth Potential: Clear pathways for career advancement within the company.
Join a company that values your contribution and invests in your future.
Responsibilities
- Manage and respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve customer complaints and issues by investigating problems and recommending solutions.
- Accurately document all customer interactions and transactions in the internal system.
- Provide product information and explain services to customers to ensure satisfaction.
- Identify and escalate complex issues to the appropriate supervisor.
- Collaborate with the sales and support teams to improve overall customer experience.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer systems.
- Ability to multitask and work in a fast-paced environment.
- Reliable internet connection and a quiet workspace if remote.