Job Description
Join our award-winning customer service team and launch your career in one of Charlotte's fastest-growing industries! As an Entry-Level Customer Service Representative at Apex Solutions Group, you'll be the voice of our Fortune 500 clients, delivering exceptional support to thousands of customers daily. We provide comprehensive paid training, career advancement opportunities, and a supportive team environment where your growth matters. No prior experience required – just your passion for helping others and a commitment to excellence.
Our modern downtown Charlotte facility offers free parking, flexible scheduling options, and a collaborative culture that celebrates achievements. With industry-leading benefits including health insurance, 401k matching, and monthly performance bonuses, this is more than just a job – it's your gateway to a long-term career in customer experience.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our proprietary CRM system and knowledge base
- Document all interactions accurately in the customer relationship management platform
- Meet or exceed key performance metrics including call quality and resolution times
- Collaborate with team members to share best practices and improve service delivery
- Participate in ongoing training to enhance product knowledge and communication skills
- Identify opportunities to upsell/refer customers to additional services when appropriate
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong verbal communication skills with clear, articulate speech
- Proficient in typing (minimum 30 WPM) and basic computer navigation
- Exceptional active listening and problem-solving abilities
- Ability to remain calm and professional in high-pressure situations
- Willingness to work flexible shifts including evenings and weekends
- No prior call center experience required – we provide comprehensive training
- Must pass background check and drug screening as per company policy