Job Description
Join our award-winning team as an Entry Level Customer Service Representative and launch your career in one of Sacramento's fastest-growing companies! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy a supportive work environment, comprehensive training, and opportunities for advancement. Our competitive benefits package includes health insurance, paid time off, and 401(k) matching. If you're a natural problem-solver with excellent communication skills, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing issues, product questions, and service disruptions efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer concerns
- Meet monthly performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to master company products and services
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with exceptional problem-solving abilities
- Must pass background check and drug screening
- Flexible availability including weekends and holidays