Job Description
Join our award-winning customer experience team at Nexus Solutions Inc. as an Entry-Level Customer Service Representative! We're seeking passionate individuals to become the voice of our brand in Oklahoma City. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment where your growth matters. Perfect for recent graduates or career changers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to enhance customer retention
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (internships welcome)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to teamwork