Job Description
Join our dynamic team as a Part-Time Customer Service Representative and become the voice of excellence! We're seeking empathetic and tech-savvy individuals to deliver exceptional customer experiences in a fast-paced environment. This role offers flexible scheduling, competitive pay, and opportunities for growth within our award-winning company.
At Oakland Customer Service Solutions, we pride ourselves on fostering an inclusive workplace where your contributions make a real impact. Our comprehensive training program ensures you'll have all the tools needed to succeed, while our supportive team culture makes every shift rewarding. Don't miss this chance to launch your career in customer service with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues using problem-solving techniques and product knowledge
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure consistent service delivery
- Meet performance metrics including call handling time and customer satisfaction scores
- Identify opportunities to improve customer experience processes
- Participate in ongoing training to stay updated on products and policies
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 6+ months of customer service experience in a call center or retail environment
- Strong verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Ability to multitask and manage priorities in a fast-paced setting
- Positive attitude and resilience when handling challenging situations
- Flexibility to work evenings, weekends, and holidays (20-30 hours/week)