Job Description
Are you a dedicated professional seeking a flexible Work From Home opportunity? Horizon Support Solutions is looking for a high-energy Customer Service Representative to join our exclusive weekend support team. We pride ourselves on delivering exceptional service to our clients and are seeking someone who thrives in a dynamic, remote environment.
As a key member of our team, you will be the voice of our brand, handling inquiries with patience, empathy, and professionalism. We offer a competitive hourly rate, comprehensive benefits package, and the ability to work from the comfort of your own home in the Indianapolis or Texas area.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during weekend shifts.
- Resolve customer issues and complaints with a focus on achieving high customer satisfaction (CSAT) scores.
- Accurately document all interactions and case details in our CRM system to ensure seamless follow-up.
- Identify and escalate complex technical or account issues to the appropriate supervisor or technical team.
- Maintain a high level of product knowledge to assist customers effectively and efficiently.
- Collaborate with cross-functional team members to ensure consistent service delivery.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, technical support, or call center environments is a plus.
- Strong verbal and written communication skills with a customer-first mindset.
- Reliable high-speed internet connection and a quiet, professional workspace.
- Ability to work weekends (Saturday and Sunday) as part of a rotating schedule.
- Proficiency with computers and basic office software (MS Office, CRM tools).