Job Description
Join our dynamic team at Coastal Connect Solutions for an exciting entry-level Customer Service Representative position! We're hosting a hiring event on October 15th at our Virginia Beach headquarters to find passionate individuals who thrive in customer-focused environments. No prior experience required—just your positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a supportive atmosphere.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our CRM system and knowledge base
- Document interactions accurately and maintain detailed case records
- Collaborate with support teams to address escalated issues
- Meet performance metrics including call quality and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Patience and resilience in fast-paced environments
- Ability to work flexible shifts including evenings/weekends
- Customer service experience preferred but not required