Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in Virginia Beach! We're seeking passionate individuals to deliver exceptional experiences while launching their careers. Enjoy comprehensive training, career growth opportunities, and a supportive team environment. This position is perfect for recent graduates or career changers looking to enter the thriving customer service industry. Our North Carolina hiring event connects top talent with leading employers – don't miss this chance to transform your career!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for response time and resolution
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Flexibility to work occasional evenings/weekends
- Valid driver's license (for occasional regional travel)