Job Description
Join our dynamic team as a Customer Service Representative in Las Vegas! We're seeking passionate individuals to deliver exceptional support experiences while enjoying weekly pay and a collaborative work environment. Perfect for those seeking stability and growth in Nevada's vibrant service industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions and maintain accurate CRM records
- Collaborate with support teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficient in CRM software (Salesforce, Zendesk)
- Strong typing (40+ WPM) and multitasking abilities
- Excellent communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required