Job Description
Join Florida Customer Solutions Inc., a leader in customer experience, and kickstart your career in our vibrant Orlando headquarters! We're seeking passionate individuals to become the voice of our brand. Enjoy comprehensive training, career advancement opportunities, and a supportive team environment. Our hiring event on June 15th offers on-the-spot interviews! We offer competitive pay, health benefits, and flexible scheduling options.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Identify opportunities to improve customer satisfaction processes
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with a passion for helping others