Job Description
Join our award-winning team at Wichita Community Solutions and become the voice of excellence for local residents! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base in the Wichita metro area. This is your chance to make a real impact while enjoying competitive pay, comprehensive benefits, and a supportive work environment designed for professional growth.
What We Offer: Flexible scheduling options, paid training, health insurance, 401(k) matching, and performance-based bonuses. Our modern downtown office features collaborative spaces, ergonomic workstations, and a vibrant team culture focused on work-life balance.
Immediate start available for qualified candidates ready to serve our community with distinction.
Responsibilities
- Handle inbound/outbound calls and emails from Wichita residents with empathy and professionalism
- Resolve customer inquiries regarding local services, billing, and account management
- Document interactions accurately in CRM systems while maintaining data quality standards
- Collaborate with cross-functional teams to resolve complex issues efficiently
- Contribute to process improvements based on customer feedback trends
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a local market context
- Strong communication skills with clear Midwestern dialect proficiency
- Proficiency in CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment while maintaining composure
- Valid driver's license for occasional local client meetings
- Flexibility to work evenings/weekends as needed