Job Description
Join Nexus Solutions Group's exclusive hiring event for entry-level Customer Service Representatives in Washington DC and New York! We're seeking passionate individuals to deliver exceptional client experiences in a dynamic, supportive environment. As a key member of our client success team, you'll gain valuable industry exposure while building a rewarding career path with growth opportunities into leadership roles. Our comprehensive training program ensures you're equipped to thrive, with competitive benefits and a collaborative culture that celebrates achievement.
Why Join Us? Work in modern offices with flexible scheduling, performance bonuses, and clear advancement tracks. We invest in our people through continuous learning programs and mentorship initiatives designed to accelerate your professional development.
Responsibilities
- Handle inbound/outbound client communications via phone, email, and live chat with professionalism and empathy
- Resolve customer inquiries, technical issues, and billing concerns using CRM systems
- Document interactions accurately in Salesforce while maintaining confidentiality standards
- Collaborate with technical teams to resolve complex service escalations
- Meet/exceed performance metrics including resolution rates and customer satisfaction scores
- Participate in cross-functional projects to improve service delivery processes
- Contribute to team knowledge base through documentation of common solutions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or call center experience
- Strong problem-solving skills with attention to detail
- Proficiency in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication abilities
- Ability to work flexible shifts including evenings/weekends as needed
- Passion for helping others and maintaining positive client relationships
- Must pass background check and drug screening