Job Description
Launch your career with Nexus Solutions Group, a leading customer experience provider in the Pacific Northwest. We're seeking passionate individuals for our entry-level Customer Service Representative positions in Seattle. No prior experience required – we provide comprehensive paid training to set you up for success. Join a supportive team dedicated to delivering exceptional service while enjoying competitive pay, comprehensive benefits, and growth opportunities.
What We Offer:
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Clear career advancement path
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with accuracy
- Collaborate with technical teams for complex solutions
- Meet performance metrics for response times and satisfaction
- Identify opportunities to improve customer experience
- Maintain knowledge of products and services
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset with patience and empathy
- Reliable attendance and punctuality
- Must pass background check