Job Description
Join our dynamic team as a Part-Time Customer Service Representative and become the voice of our valued clients in Fort Worth! We're seeking empathetic professionals to deliver exceptional support experiences while building lasting customer relationships. This immediate-start opportunity offers flexible scheduling and a supportive environment where your communication skills shine. If you're passionate about helping others and thrive in fast-paced settings, this role is your gateway to a rewarding career in customer service.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in customer databases for continuity
- Collaborate with technical teams to escalate complex issues when needed
- Meet daily performance metrics including response time and resolution rates
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 6 months customer service experience in a call center environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Ability to multitask while maintaining composure under pressure
- Strong problem-solving skills with attention to detail
- Available to work evenings/weekends with flexible scheduling
- Must pass background check and drug screening