Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training! We're urgently hiring motivated individuals in Boston to deliver exceptional client experiences. No prior experience required – we invest in your growth through our 4-week paid training program. Enjoy competitive compensation, flexible scheduling options, and opportunities for advancement within our supportive environment.
What We Offer:
- Full paid training program ($18/hour during training)
- Health benefits and 401(k) matching
- Clear career path to senior roles
- Modern downtown Boston office
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team to improve service processes
- Identify upsell opportunities based on customer needs
- Participate in continuous training and feedback sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office Suite
- Reliable transportation to downtown Boston office
- Flexibility to work occasional evenings/weekends
- Positive attitude and service-oriented mindset
- U.S. work authorization required