Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking passionate individuals to deliver exceptional support experiences. This entry-level role offers comprehensive training, career growth opportunities, and a collaborative environment where your voice matters. Enjoy competitive pay, flexible scheduling, and benefits including health insurance and retirement plans. Our state-of-the-art facility provides modern amenities to ensure your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response times and satisfaction
- Continuously improve product knowledge through training
- Identify opportunities for service enhancements
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Positive attitude and resilience in fast-paced environments
- Must pass background check and drug screening