Job Description
Join our award-winning customer service team in Washington, NC! We're seeking motivated Entry Level Customer Service Representatives to deliver exceptional experiences. No experience needed – we provide comprehensive paid training and career advancement opportunities. Enjoy competitive pay, benefits, and a supportive environment where your growth matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for response times
- Upsell products based on customer needs
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Customer-focused mindset
- Ability to multitask in fast-paced environment
- Willingness to learn new technologies
- Reliable transportation to Washington, NC office
- Positive attitude and teamwork spirit