Job Description
Are you ready to take the next step in your career with a company that invests in its people? Apex Solutions Group is seeking enthusiastic and dedicated individuals to join our Night Shift team in El Paso, TX.
We are proud to offer paid training to all new hires, ensuring you have the skills and confidence to succeed. As a leader in customer support, we provide a modern, high-tech environment where your voice matters. Join us and enjoy competitive pay, comprehensive benefits, and a clear path for advancement.
Responsibilities
- Manage a high volume of incoming and outgoing customer calls with a focus on quality and speed.
- Resolve complex customer inquiries, complaints, and service issues while maintaining a professional demeanor.
- Accurately document all customer interactions and account details into the CRM system.
- Adhere to company scripts and quality assurance standards while adapting to individual customer needs.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with team leads and supervisors to meet daily performance metrics and KPIs.
- Provide feedback to the management team regarding common customer issues and software improvements.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service or call center experience is a strong plus, but paid training is provided for qualified candidates.
- Excellent verbal communication skills and a positive, patient attitude.
- Ability to type at least 35 WPM with high accuracy.
- Must be available to work Night Shift schedules (e.g., 5:00 PM - 2:00 AM or 6:00 PM - 3:00 AM).
- Basic computer proficiency and comfort navigating web-based applications.