Job Description
Launch your career with Nexus Communications Group! We're hosting an exclusive hiring event for motivated individuals to join our award-winning Jacksonville call center team. Enjoy competitive pay, comprehensive training, and opportunities for growth in a dynamic, supportive environment. Join us to become the voice of innovation for top-tier brands!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to enhance service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (written/spoken)
- Basic computer proficiency
- Ability to multitask in fast-paced settings
- Previous customer service experience preferred
- Flexible availability (including weekends)
- Positive attitude and problem-solving mindset