Job Description
We are hosting an exciting Hiring Event in Jacksonville, FL, seeking passionate individuals to join our dynamic team as Entry Level Chat Support Representatives. If you are a great communicator looking for a fresh start or a career change, this is your opportunity to join a fast-growing industry leader.
Why You Should Apply:
- No Experience Required: We provide comprehensive paid training to get you up to speed.
- Competitive Pay: Earn between $16.00 and $18.00 per hour.
- Flexible Scheduling: We offer various shifts to accommodate your lifestyle.
- Career Growth: Clear pathways for advancement from Entry Level to Leadership roles.
Job Summary:
In this role, you will serve as the primary point of contact for customers via our live chat platforms. You will be responsible for resolving inquiries, providing product information, and ensuring a superior customer experience. If you are detail-oriented, empathetic, and ready to work in a supportive environment, we want to meet you.
Responsibilities
- Respond to customer inquiries via live chat in a timely and professional manner.
- Resolve customer issues and complaints using problem-solving skills and product knowledge.
- Accurately enter customer information and transaction details into our CRM system.
- Maintain a positive, empathetic, and professional tone in all written communications.
- Collaborate with the support team to identify trends and improve service quality.
- Adhere to company policies and quality assurance standards for every interaction.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and typing skills (35+ WPM recommended).
- Reliable high-speed internet connection and a quiet workspace.
- Strong written communication skills with excellent grammar and spelling.
- Ability to work in a fast-paced, team-oriented environment.
- Must be available to work weekends or evenings as required by business needs.