Job Description
Join our dynamic team at Boston Connect Solutions for an exclusive hiring event for Customer Service Representatives! We're seeking passionate individuals to deliver exceptional client experiences in our state-of-the-art downtown Boston facility. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Interviews will be conducted on-site – bring your resume and enthusiasm!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Excellent communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts (including weekends)