Job Description
We are currently hosting a massive Hiring Event for entry-level Customer Service Representatives in Nashville, TN, and expanding operations across Ohio. Whether you are looking for your first job or a career change, this is your opportunity to join a world-class support team dedicated to excellence and employee growth.
Why Join Us?
- Paid Training: Comprehensive onboarding program to get you up to speed quickly.
- Career Advancement: Clear pathways from Entry Level to Team Lead and Management roles.
- Modern Environment: State-of-the-art office facilities in the heart of Music City.
Take the next step in your professional journey today.
Responsibilities
- Answer inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve complex customer inquiries and complaints efficiently using company resources.
- Process orders, returns, and account updates accurately within the CRM system.
- Document all customer interactions and account details in our database.
- Identify opportunities to upsell products and services to existing clients.
- Collaborate with cross-functional teams to improve service protocols.
Qualifications
- High school diploma or GED equivalent (Associates degree preferred).
- Previous customer service experience is a plus, but not required.
- Excellent verbal communication skills and a professional phone manner.
- Ability to type 35+ WPM and navigate computer applications with ease.
- Reliable high-speed internet connection (for remote hybrid options in Ohio).
- Strong problem-solving abilities and a positive attitude.