Job Description
Join Coastal Connect Solutions as an Entry-Level Customer Service Representative and launch your career in customer excellence! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional support. Enjoy a supportive team environment, comprehensive training, and growth opportunities within our dynamic organization. Why join us?
- Industry-leading benefits package
- Clear career advancement path
- Modern, collaborative workspace
- Performance-based incentives
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Proactively identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts (including weekends)