Job Description
Launch your career in customer service with ConnectSphere Solutions! We're seeking motivated individuals for our part-time call center roles in Tampa. No experience necessary – we provide comprehensive paid training to equip you with the skills to succeed. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Join our award-winning team and start your journey in the dynamic telecommunications industry today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in our CRM system
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to enhance customer experience
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred (not required)
- Must pass background check and drug screening
- Reliable transportation to our Tampa facility
- Flexible availability including evenings and weekends
- Positive attitude and problem-solving mindset