Job Description
Join Tampa Community Services for an exclusive weekend shift Customer Service Representative hiring event! We're seeking passionate locals to deliver exceptional support to our community members. This role offers flexible weekend hours (Saturday/Sunday) with competitive compensation and growth opportunities. Perfect for students, parents, or anyone seeking work-life balance. Our supportive team environment provides comprehensive training and advancement paths. Don't miss this chance to build your career while serving your community!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing, service, and account issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed knowledge of company services and policies
- Process transactions and service requests efficiently
- Contribute to continuous improvement of customer experience
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience
- Proficiency with CRM software and MS Office Suite
- Excellent communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday) required
- Basic math skills for transaction processing
- Tampa Bay area residency preferred