Job Description
Join our elite customer response team at GlobalConnect Solutions! We're urgently hiring motivated Call Center Representatives in Atlanta for immediate start positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, fast-paced environment. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues using CRM systems and established protocols
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in case management systems
- Collaborate with team leads to improve service processes
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English (bilingual Spanish a plus)
- Ability to type 35+ WPM with 95% accuracy
- Comfortable working in a metrics-driven environment
- Reliable transportation to downtown Atlanta office
- Must pass background check and drug screening
- Available for flexible shifts (evenings/weekends as needed)