Job Description
Are you ready to launch your career in a dynamic, fast-paced environment? Apex Customer Solutions is currently hosting a Hiring Event in Wichita, KS, and we are seeking passionate individuals to join our team as Entry-Level Customer Service Representatives.
We believe in nurturing talent and providing the tools you need to succeed. Whether you are new to the workforce or looking to make a change, we offer comprehensive training and a clear roadmap for advancement.
Why Join Our Team?
- Competitive hourly pay starting at $18/hr.
- Full-time schedule with benefits package.
- Modern, collaborative office environment.
- Ongoing training and professional development.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and inquiries.
- Resolve customer complaints and issues efficiently to ensure high satisfaction.
- Provide accurate information regarding products, services, and company policies.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with team leads and other departments to escalate complex issues.
- Identify upsell opportunities and promote company services effectively.
- Maintain a professional and positive attitude during high-pressure periods.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed (35+ WPM).
- Ability to work flexible shifts, including evenings and weekends.
- A valid driver's license is a plus.
- Strong problem-solving abilities and a customer-first mindset.