Job Description
Join Our Growing Team
Are you a people person looking for an immediate start? Apex Customer Relations is currently seeking enthusiastic Entry Level Customer Service Representatives to join our dynamic team in Chicago, Illinois.
We value integrity, communication, and a proactive attitude. Whether you are starting your career or looking to transition into a customer-facing role, we provide the training and support you need to succeed.
Why Join Us?
- Competitive pay with performance bonuses.
- Comprehensive training program.
- Flexible schedule and career advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer issues and complaints professionally, ensuring high satisfaction scores.
- Assist clients in understanding our products/services and guiding them through the sales process.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the support team to identify trends and improve service protocols.
- Meet daily and weekly performance metrics regarding call handling and resolution.
Qualifications
- High school diploma or equivalent; no prior experience required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing skills (35+ WPM).
- A positive, patient, and professional demeanor under pressure.
- Reliable internet connection and a quiet workspace (if remote).
- Ability to work full-time hours, including weekends and holidays as required.